Shipping Policy
Last updated: 25 July 2026
At Cévora London, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through cevoralondon.com.
Order processing time
After your order is placed, please allow 1 to 3 working days for processing.
During this time, we review your order, check the product details, confirm your shipping information and prepare your order for dispatch.
Working days are Monday to Friday, excluding UK bank holidays.
Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 working days.
Please note that delivery times are estimates and may vary due to courier delays, customs checks, busy sale periods, bank holidays, incorrect address details or other circumstances outside our control.
Direct supplier shipping
In many cases, Cévora London ships products directly from our trusted suppliers.
We use this shipping model to make the process more efficient. Instead of sending an item to us first and then forwarding it to you, your order may be shipped directly from the supplier to your delivery address.
This means that some parcels may be shipped directly from overseas, including from China.
This helps reduce unnecessary handling and allows your order to begin its journey as quickly as possible.
Shipping carriers
We offer free shipping throughout the United Kingdom.
Depending on the product, supplier location and delivery address, orders may be delivered by Royal Mail, a local courier or an international shipping partner.
Once your order has been dispatched, you will receive tracking details by email where tracking is available.
Shipping costs
Shipping is free for orders delivered within the United Kingdom, unless stated otherwise during checkout.
Additional charges may apply if we begin offering delivery outside the United Kingdom. Any applicable shipping costs will be clearly displayed during checkout.
Multiple parcels
If your order contains more than one item, the products may be shipped separately.
This may happen when items are dispatched from different suppliers or fulfilment locations. You may therefore receive multiple parcels and separate tracking details.
You will not be charged additional shipping fees when an order is divided into multiple parcels.
Incorrect shipping details
Please make sure your shipping details are complete and correct before placing your order.
If you notice an error in your delivery address, please contact us as soon as possible at:
We will do our best to help. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Cévora London cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
You can then contact us at:
Please include your full name, order number and the email address used when placing your order.
We will review the status of your order and assist you with the next steps.
Customs and import checks
Some products may be shipped from outside the United Kingdom and may be subject to customs processing or import checks.
These checks can occasionally cause additional delivery delays. Any such delays are outside the direct control of Cévora London.
Unless otherwise stated during checkout, customers will not be charged unexpected customs or import fees for delivery within the United Kingdom.
Lost or missing parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first check:
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With other members of your household
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With your neighbours
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Around your property or any designated safe place
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With your local Royal Mail delivery office or courier
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Whether the courier has provided a delivery photograph or notification
If you are still unable to locate your parcel, please contact us at:
Include your name, order number and delivery address so we can review the situation and assist where possible.
Refused or unclaimed parcels
Customers are responsible for accepting or collecting their parcels.
If a parcel is refused, not collected or returned because the delivery address was incorrect, additional shipping or processing costs may apply before the order can be sent again.
Questions
For any questions about shipping or delivery, please contact us at:
We aim to respond to customer enquiries within 1 to 3 working days.