FAQ Policy Page
Last updated: 25-07-2026
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 working days.
After dispatch, delivery usually takes 3 to 7 working days.
Delivery times are estimates and may vary during busy periods, UK bank holidays or due to courier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes, we offer free shipping throughout the United Kingdom.
Do you offer returns?
Yes, Cévora London offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
How do I start a return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
Who pays for return shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for sending the return there.
This does not limit your rights under applicable United Kingdom consumer law.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos.
We will review the issue and help you with the next steps.